P. v. Ross CA3
In early July 2015, defendant purchased a car stereo from West Coast Car Audio. West Coast Car Audio also installed the stereo for her. About a week later, defendant returned to the shop, in the installation area. She was angry, and claimed her audio system was “all F’d up.” Naeem Asghar, the sales manager, checked the system and it appeared to be working. Defendant said someone else had checked it and told her the system was not correctly installed. She demanded her money back and threatened to sue the store. Asghar explained the store did not give refunds, but would replace any defective equipment. He repeatedly offered to fix the problem.
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